Data access
Access, correction and deletion
You may request information about stored personal data and ask for incorrect data to be corrected or deleted where legally possible.
guestified. GRAND AIRPORT Hotel Ratingen
Privacy Policy
Information about privacy and data protection at guestified. GRAND AIRPORT Hotel Ratingen.
Privacy
Controller and contact
This page explains how personal data is handled when you use this website, contact the hotel or send a booking or event request.
| Information | Details |
|---|---|
| Controller | BELMONT HOSPITALITY GMBH |
| Hotel website | guestified. GRAND AIRPORT Hotel Düsseldorf Ratingen |
| Address | Berliner Straße 95, 40880 Ratingen, Germany |
| Telephone | +49 (0) 2102 15415-0 |
| hello@grand-airport.guestified.de | |
| Internet | https://grand-airport.guestified.de |
| Last updated | 16 July 2026 |
Your rights
Your data protection rights.
You can contact the hotel at any time if you want to exercise your rights under applicable data protection law.
Control
Restriction, objection and portability
You may request restriction of processing, object to certain processing and receive data in a portable format where the legal requirements are met.
Complaint
Supervisory authority
You also have the right to complain to a competent data protection supervisory authority if you believe your data is not handled lawfully.
Processing
What data is processed.
The website is designed to collect only the information needed for hotel communication, requests, bookings and secure operation.
| Processing area | Data and purpose |
|---|---|
| Website access | When you visit the website, technical server log data such as IP address, date and time, requested page, browser, operating system, referrer and access status may be processed to deliver the website and keep it secure. |
| Contact and request forms | If you send a request, the submitted data such as name, company, email, phone number, travel dates, event details, package details and message content is processed so the hotel can answer your request. |
| Direct room booking | Direct room bookings are handled through the connected booking engine. The data requested there is used to check availability, prepare the booking and communicate booking details. |
| Email delivery | Request forms send the content to the hotel through the guestified email endpoint at api.guestified.de/email. The email address you enter is used as the reply contact. |
| Cookies and preferences | The website may store a language preference cookie, a weekly announcement-dismissal cookie and technically necessary data that helps the website work correctly. |
| Google Maps and external links | Map links or embedded maps may connect to Google services. External booking, map or partner pages process data under their own responsibility once you open them. |
Legal basis
Legal bases and retention.
Personal data is processed only when there is a legal basis and only for as long as the purpose or legal retention period requires it.
| Purpose | Legal basis and retention |
|---|---|
| Requests, bookings and pre-contract communication | Processing is generally based on Article 6(1)(b) GDPR when it is necessary to answer a request, prepare an offer or perform a booking. |
| Website operation and security | Technical processing is generally based on Article 6(1)(f) GDPR because the hotel has a legitimate interest in operating a secure and functional website. |
| Consent-based processing | Where consent is requested, processing is based on Article 6(1)(a) GDPR. Consent can be withdrawn for the future at any time. |
| Legal obligations | Invoices, tax documents and legally required records may be retained under Article 6(1)(c) GDPR for the legally required period. |
| Deletion | Data is deleted or restricted when it is no longer needed for the original purpose and no legal retention obligation applies. |
For privacy requests, please contact the hotel by email. To help the team identify the relevant process, include whether your request concerns a room booking, event request, Park, Sleep & Fly request, website use or another topic.